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Privacy Policy

Traview Co.Ltd (hereinafter referred to as the company) set the following as the privacy policy (hereinafter called this policy) about the handling of customer`s personal information on services provided (hereinafter called this service) on this website.

The first article (the definition of personal information)

「Personal Information」shall refer to personal information referred to in the 「Personal Information Protection Law」and it is information that identifies you an individual, such as:  ・Name  ・Gender  ・Date of Birth  ・Postal Address(including building and shopping addresses)  ・Telephone number (including home and mobile phone number)

Article 2(The method of collecting Personal Information)

The company may ask for personal information such as name, gender, date of birth, postal address, phone numbers, email address, credit card number. Also, may collect information about transaction records and settlement including personal information made between customers and business partners from our partners (including information provider, advertiser and advertisement distributor. hereinafter called partners).

Article 3(Purpose of collecting and using personal information)

Company`s purpose of collecting and using personal information is as follows:

  • For the provision and operation of services.
  • To answer inquiries from customers(including verify customer`s identify)
  • To send information on other services provided by our company about new features of the service, update information and campaign by email.
  • For contact as necessary, such as: Site Maintenance and Important Notices.
  • To identify the customer who violated the terms of service or try to use the service for unreasonable purposes and refuse to use.
  • To have customers view, change, or delete their registration information and view usage status.
  • Purpose associated with the above purpose of use.
Article 4 (Change of purpose of use)
  • Company will change the purpose of use of personal information when it is reasonably recognized that the purpose of use is related to the one before the change.
  • When the purpose of use is changed, notify customer of purpose after change by the method prescribed our company or publish it on this website.
Article 5 (Offer to a Third Party of the personal information)
  • As a general rule, without obtaining the prior consent of the applicant, the personal information is not offered to a third party with the exception of the cases below:(except when permitted by Personal Information Protection Law or other laws and regulations.)
    • Cases in which the provision of personal data is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the applicant.
    • Cases in which the handling of personal information is especially necessary for improving public hygiene or promoting the sound growth of children and in which it is difficult to obtain the consent of the applicant.
    • Cases in which the providing personal information is necessary for cooperating with a national authorities, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the applicant is likely to impede the execution of the affairs concerned.
    • In advance, announce or publish the following matters and when we make a notification about the matters to the Personal Information Protection Commission.
      • Including provision to a third party in the purpose of use.
      • Items of data provided to third party.
      • Means or method of provision to a third party.
      • Stop providing personal information to third parties at the request of the person.
      • How to accept the request of the person.
  • Notwithstanding the provisions of the preceding paragraph, in the following cases, the information is provided to a third party.
    • When the company is outsourcing all or part of the handling of the personal information within the range of necessary to achieve the purpose of use.
    • If because of a merger or similar reason personal information is provided with a succession of the other business.
    • When personal information is used in common with a specific person, and there has been prior notification to the user or the information has been made easily available to the user, of this fact, and of the items of personal information to be used in common, the range of the use to which the person will put the use, and the name of the person or organization having responsibility for managing this personal information.
Article 6(Disclosure of personal information)
  • When requested by the person to disclose personal information . we will release it to the person at once. However, when any of the following applies by disclosure, we may not release all or part of it. Also, we decide no to disclose, we will notice to that effect at once. In addition, on the occasion of disclosure of the personal information, the company charge a fee of 1,000yen per one.
    • When there is a risk of harming the life, body, property or other rights and interests of the individual or a third party.
    • When there is a risk of significant hindrance to the proper implementation our business.
    • When it violates other laws and regulations.
  • Notwithstanding the provisions of the preceding paragraph, in principle, we will not disclose information other than personal information such as history information and characteristic information.
Article 7(Correction and deletion of personal information)
  • when the retained personal information, customer can request correction, addition or deletion (hereinafter referred to as correction etc.) of personal information by the procedure established by our company.
  • When the company receive the request from customer and decide that we need to respond it, We correct the personal information.
  • When the company makes corrections based on the provisions of the preceding paragraph or decide that we do not make a correction it, we notify person of so at once.
Article 8(Suspension of the personal information)
  • When a stop of the use or removal (hereinafter called "suspension" as follows.) is demanded from the person by the reason why personal information is dealt with in across the range of the use purpose or a reason acquired by means of the injustice, this company conduct a necessary investigation without delay and, based on the result, perform suspension of the personal information and notify the person of so.
  • When the company decide that we need to respond the request, based on the results of the previous section, perform suspension of the personal information .
  • When the company perform suspension of the personal information based on the provisions of the preceding paragraph or decide that we do not perform suspension it, we notify person of so at once.
  • Regardless of the previous two paragraphs, there is difficulty in conducting the Suspension of Use ,etc. of the Personal Information, such as in the case where such Suspension of Use, etc. requires a high cost and alternative measures required for protecting the User`s rights and interest may be taken,
Article 9(Privacy Policy Changes)
  • This privacy policy may be changed without notify customer except for matters stipulated by laws and regulations and other policies.
  • Revised privacy policy is effective at the time they are posted to our website, unless otherwise Specified by us.
Article 10(Customer Service)

Please contact the receptionist below for inquiries about the policy.

  • Company`s Name : Traview Co. Ltd
  • Address : #103 Daikei Apartment 27 kakimoto-cho Fukuine Higashiyama-ku Kyoto, Japan 605-0985
  • handle : Tomohiro Noda
  • email address : customer_info@on-live.tours
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About cancellation and changes

○ We will not be able to accept cancellation due to customer`s convenience.

After submitting, We will not be able to accept cancellation due to customer`s convenience.

○ If the schedule changes due to bad weather.

There might be a change in schedule depends on the weather conditions of the day. In case of change, we will inform you from 5days in advance. If the schedule changes due to bad weather, we will inform you of the next date. Choose the desired date by email, prepare for reception of information, please.

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